Returns

Returns & Refund Policy 

Thank you for shopping with us. We want you to be completely satisfied with your purchase of our glasses. If for any reason you are not happy with your order, you may return the item under the following conditions:

Return Window

Returns must be initiated within 14 days of receipt of your order.

For purchases made between 1 November and 23 December, returns are accepted up to 15 January.

Eligibility

To be eligible for a return, the glasses must meet the following conditions:

The item must be unused, unworn, and in its original condition, including all original packaging.

The glasses must be returned with the original cleaning cloth and case.

The glasses must be in saleable condition, including no scratches on the lenses or frames.

You must provide proof of purchase (order number or confirmation).

Non-Returnable Items

Items that are worn, scratched, damaged through use, or missing cleaning cloth or case will not qualify for a refund.

Items returned without all required accessories (cleaning cloth + case) or with scratched lenses/frames will be deemed ineligible.

Incorrect Address

  • We are not responsible for any lost packages due to customer inputting incorrect address.

We cannot change address once order is placed due to them being dispatched Same day by our distributors.

Faulty Items

  • If an item is delivered to you that is not fit for purpose it is considered as faulty goods.
  • If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.

How to Return:

  1. Contact our customer service team at info@dazelondon.co.uk within 14 days of receiving your order to initiate the return.
  2. Pack your frames securely in its original packaging.
  3. Send the item back to us using a tracked shipping service. Please note that return shipping costs are the responsibility of the customer.

Once we receive and inspect the returned item, we will process your refund or exchange. Please allow up to 7 business days for the refund to be issued to your original method of payment.

Processing your Return/Refund

  • Refunds process can take up to 21 days
  • Card refunds can take between 5-10 days to show into your account.
  • We do not cover the cost of postage to return to us.
  • We cannot replace general damages after 3 months.
  • We only offer refunds on unworn items
  • Faulty items will be have to be sent back for inspection & replaced.

We advise that you track your return as we are not liable for any lost parcels

Customs and Duties

Right not we do not cover customs or duty fees for anywhere outside of the UK. Therefore if you are ordering outside of the UK, you will be charged by your local courier for these charges. Charges are based on your local fees and value of the goods, so this cannot be estimated by us. The costs of these fees will not be refunded by us if you should wish to return an item.